Support Process One D365 – EDI Integration : Process One

Support

The goal of ProcessOne support is to provide a “no-risk” option for customers who require any type of remote technical help and advices. It is also a “no-obligation” method of obtaining estimates for new EDI transactions and D365 and Ross ERP software modifications.

On-Demand Support – Flexible & Hassle-Free

Need occasional help? ProcessOne offers on-demand support without the need for a formal agreement—just confirm your request and we’ll get started.

How It Works:

Flexible Support: Ideal for moderate-priority issues, with urgent requests accepted as time permits.
Transparent Reporting: Monthly reports detail resolved and in-progress issues, plus time summaries and development estimates.
Simple Process: Click below to initiate a support request and get expert assistance when you need it.

With ProcessOne, you get expert support that’s fast, flexible, and cost-effective — perfect for businesses that need occasional help without long-term commitments.

Service Desk & Customer Portal – Dedicated Support

For companies that need structured, ongoing support, ProcessOne offers a Service Desk solution with clearly defined scope and expectations.

How It Works:

Customized Agreement: Support requirements are outlined in a simple, jointly developed proposal, including optional duration for the Service Desk.
Flexible Billing: Time is invoiced monthly at actual hours, with premium rates for immediate response to urgent or high-priority issues.
Detailed Reporting: Monthly reports include activity summaries, development estimates, and consultant time sheets upon request.

With ProcessOne, you get transparent, reliable support tailored to your business needs—ensuring efficiency, accountability, and peace of mind

Service Desk & Customer Portal – Dedicated Support

Service Level Agreement (SLA)

These services associated with this business model option are described in the SLA, a document that serves as both a ‘User Guide’ as well as a clear and understandable description of what is covered and what users can expect. The SLA is a 12-month agreement, applying the standard hourly rate for the resolution of all issues no matter the priority. Each SLA has a section that allows customers to include or modify requirements to fit their unique situation.

Your Support Team

Grant McCarthy

EDI Business Analyst

Nevin Ma

ProcessOne 365 Technical Architect

Sam Muir

Product Manager

Tania Winitana

Business Analyst

Shyam Ravji

Technical Consultant

Andy Mnichko

Technical Consultant

Lachlan Rewcastle

Rest APIs

Sandy Josephat

Business Analyst

Colin Dines

.NET Developer

Customer Case Studies

ProcessOne 365 has real world success stories, customers who have used the software to transform their supply chain. All of these customers have two things in common, an end-to-end integrated supply chain and the ability to grow.